Frequently Asked Questions
Everything you need to know about your Van Rysel cycling gear.
How do I determine the correct frame size for my bike?
Each bike model includes a detailed sizing chart based on rider height and inseam. If you are between sizes, choose the smaller frame for more agility or the larger frame for enhanced stability and comfort.
What is the shipping timeframe for high-performance bicycles?
Standard delivery for bicycles takes 5-7 business days. Each bike undergoes a professional safety inspection and partial disassembly before being packed in a secure box for transit.
Can I return apparel if it doesn't fit correctly?
Yes, we offer a 30-day return policy for all technical apparel. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
Does my Van Rysel bike come with a warranty?
We provide a lifetime warranty on the frame, stem, and handlebars for most models. Components such as drivetrains and brakes are covered by a 2-year manufacturer warranty against defects.
Are the bikes delivered fully assembled?
Bikes are delivered 95% assembled. You will typically need to install the pedals, straighten the handlebars, and attach the front wheel using the tools and instructions provided in the box.
What payment methods do you accept for high-value orders?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your premium cycling equipment.